Information Assistant Job Description

The Information Assistant position is responsible for answering a wide variety of inquiries that come into the main information center for the university. This position requires patience, professionalism, and a willingness to learn. Information Assistants need a balance of representing the university while sharing a personal student perspective and the ability to tolerate and adapt to a wide range of situations. The position responds to the university's admissions-related questions, including inquiries from prospective and current applicants and parents.

Position Qualifications and Requirements

  • Must currently be enrolled as a matriculated Rutgers student.

  • Available to work 10–12 hours per week during the academic semester (including final exam periods).

  • Training programs and special projects will be assigned as necessary. Student colleagues will be responsible for covering the hours they have agreed to work.

  • Able to work for at least one academic year.

  • Required to work one semester break annually: winter break, spring break, or one of the three summer sessions. Special circumstances can be reviewed by the RU-info Coordinator; an employee may be excused from this requirement at the discretion of the RU-info Coordinator.

  • Participate in, and successfully complete, the staff appraisal process and recognize the importance and value of feedback about job performance.

  • Agree to successfully complete the initial training program and participate in any on-going in-service training or refresher courses as needed.

  • Considered on probation for at least the first three months of employment and becoming a full-fledged Information Asssitant includes fulfilling any involvement requirements.

  • Previous experience in a customer service setting recommended.

  • Able to respond to questions or concerns in an empathetic and nonjudgmental manner toward a wide range of human concerns. Able to express oneself clearly: possess voice quality, enunciation, cheerfulness, and customer service skills.

General Information and How to Reach Us

  • Starting Wage: Effective January 1, 2016, wages have been increased to $8.44/hour to start, with an opportunity for promotion after completing our involvement requirements.
  • Training: 10–35 hours of paid training to commence once hired.
  • Hours of Operation: 8:30 a.m.–8:30 p.m., Monday through Friday
    • 10 a.m–4 p.m., Saturday and Sunday
    • Hours may fluctuate during special events or emergencies.
  • Schedule: 10–12 hours per week is required (including final exam periods), scheduled around your academic class schedule.
  • Work Location: Davidson Hall, 96 Davidson Road, Busch Campus, Piscataway, NJ
  • More Information?: Call 732-445-5745, or email: cishiring @rucampusinfo.rutgers.edu